In this section you will find, sorted by sections, the most frequently asked questions related to the most common incidents of our users.
If you do not find a suitable answer to your needs, we invite you to contact our customer service through the form in the ‘contact’ area.
Yes, during the authorised loading and unloading hours only those vehicles that are going to carry out this type of activity may park in the parking spaces and the Local Police may report and remove any vehicle located in these spaces, even if they have the corresponding ticket or badge. Once the loading and unloading hours are over, these spaces are immediately included in the regulated zone.
If your complaint is voidable (it will be indicated on the report), you can make your complaint in the following way:
- Through the Apparkya application, to do so, go to the ‘Report cancellation’ menu, choose a city and follow the instructions on the bulletin. You will only be able to cancel the report through the application in those cities where it is allowed.
- By parking meter, to do this follow the instructions shown on the machine.
Depending on the ordinance of your city, there may be complaints that cannot be annulled. You can consult the ordinance of your city below: You can consult the ordinance of your city below:
You should contact AUSSA on their contact form.
You must contact AUSSA at your contact form.
It depends on your local municipal ordinance. However, the maximum time for cancellation is always stated on the report form. You can consult the ordinance of your city below:
It depends on your local municipal ordinance. However, the maximum time for cancellation is always stated on the report form. You can consult the ordinance of your city below:
